Manage Claims

What is in the “Manage Claims” section?

This section is for managers to verify, review, approve, process, void, reject or cancel claims.

Items	Descriptions
	To edit a claim
	To change the state of a claim
	To verify a claim
	To reject a claim
	To cancel a claim
	To review a claim
	To approve a claim
	To process a claim
	To void a claim
	To export the claim listing in Excel
	To save the layout, reset layout, clear filters or refresh the page
Submitted	Claim is submitted to Claim Verifier for verification
Verified	Claim is verified by Claim Verifier and routed to Claim Reviewer
Reviewed	Claim is reviewed by Claim Reviewer and routed to Claim Approver
Approved	Claim approved
Processed	Claim processed for payment
Void	Claim voided
Rejected	Claim rejected
Cancelled	Claim cancelled

How do I verify a submitted claim?

1. Tick the box next to Doc No

2. Click on Verify .

3. Click Ok to confirm.

How do I reject a submitted claim?

1. Tick the box next to Doc No.

2. Click on Reject .

How do I cancel a submitted claim?

1. Tick the box next to Doc No.

2. Click on Cancel

How do I review a verified claim?

1. Tick the box next to Doc No

2. Click on Review

3. Click Ok to confirm.

How do I reject a verified claim?

1. Tick the box next to Doc No.

2. Click on Reject .

How do I approve a reviewed claim?

1. Tick the box next to Doc No.

2. Click on Approve .

3. Click Ok to confirm.

How do I reject a reviewed claim?

1. Tick the box next to Doc No.

2. Click on Reject .

How do I process an approved claim?

1. Tick the box next to Doc No.

2. Click on Process

3. Enter Claim Process Date.

4. If to ‘Include as pay components’, tick the box next to it.

5. If to be ‘Paid to vendor’, tick the box next to it.

6. Click Ok to confirm.

How do I reject an approved claim?

1. Tick the box next to Doc No.

2. Click on Reject .

How do I void a processed claim?

1. Tick the box next to Doc No.

2. Click on Void .

How do I export manage claims section in Excel?

1. Click on Excel.

2. Choose the location.

3. Click Save.